Terms & Condition
Welcome to Qizaa.com. Qizaa Enterprises and its representatives provide access to the “Qizaa.com” website to you subject to the conditions set out in this page. Please read these conditions carefully before using the “Qizaa.com” website. By using the Qizaa.com website, you signify your agreement to be bound by these conditions. This Terms of Service Agreement (the "Agreement") governs your use of this website, [www.qizaa.com] (the "Website"), [Qizaa Enterprises] ("Business Name") offer of productsfor purchase on this Website, or your purchase of products available on this Website. This Agreement includes, and incorporates by this reference, the policies and guidelines referenced below. Qizaa Enterprises reserves the right to change or revise the terms and conditions of this Agreement at any time by posting any changes or a revised Agreement on this Website. Qizaa will alert you that changes or revisions have been made by indicating on the top of this Agreement the date it was last revised. The changed or revised Agreement will be effective immediately after it is posted on this Website, unless mentioned otherwise. Your use of the Website following the posting any such changes or of a revised Agreement will constitute your acceptance of any such changes or revisions. Qizaa encourages you to review this Agreement when you visit the Website to make sure that you understand the terms and conditions governing use of the Website. This Agreement does not alter in any way the terms or conditions of any other written agreement you may have with Qizaa for other products or services. If you do not agree to this Agreement (including any referenced
policies or guidelines), please immediately terminate your use of the Website. If you would like to print this Agreement, please click the print button on your browser toolbar. It is advised you use sustainable paper and non-toxic ink if you choose to do so to minimise this agreement’s environmental impact.
Terms of Offer: This Website offers sustainable (eco-friendly) products (the "Products") for sale. By placing an order for Products through this Website, you agree to the terms set forth in this Agreement. Customer Solicitation: By default, once you place an order you are agreeing to receive emails to stay updated about your activity. Furthermore, Qizaa will use the means of email to update you about sales, announcements, and other general information. These emails will be for the purpose of effective communication only. You can opt to receive additional emails under categories such as promotion and advertisements, events, blogs and articles, and newsletter. You can opt out of this service from your account
at any time. Opt-Out Procedure: We provide easy ways to opt out of from future services.
a. You may use the opt out link found in any email that you may receive.
b. You may contact our customer support.
Proprietary Rights: You may not copy, reproduce, resell or redistribute any Product manufactured and/or distributed by Qizaa. Qizaa also has rights to all trademarks, trade address and specific layouts of this webpage, including calls to action, text placement, images and other information.
Tax: If you purchase any Products, you will be responsible for paying any applicable tax.
Content, Intellectual Property, and Third Party Links: In addition to making Products available, this Website also offers information and marketing materials, both directly and through indirect links to third-party websites. Qizaa does not always create the information offered on this Website and it can sometimes be gathered from other sources. To the extent that Qizaa does create the content on this Website, such content is protected by intellectual property laws of the India, foreign nations, and international bodies. Unauthorized use of the material may violate copyright, trademark, and/or other laws. You acknowledge that your use of the content on this Website is for personal, non-commercial use. Any links to third-party websites are provided solely as a convenience to you. Qizaa does not endorse the contents on any such third-party websites. Qizaa is not responsible for the content of or any damage that may result from your access to or reliance on these third-party websites. If you link to third-party websites, you do so at your own risk. Use of Website: Qizaa is not responsible for any damages resulting from use of this website by anyone. You will not use the Website for illegal purposes. You will (1) abide by all applicable local, state, national, and international laws and regulations in your use of the Website (including laws regarding intellectual property), (2) not interfere with or disrupt the use and enjoyment of the Website by other users, (3) not resell material of the Website, (4) not engage, directly or indirectly, in transmission of & quot; spam & quot;, chain letters, junk mail or any other type of unsolicited communication, and (5) not defame, harass, abuse, or disrupt other users of the Website License. By using this Website, you are granted a limited, non- exclusive, non-transferable right to use the content and materials on the Website in connection with your normal, non-commercial, use of the Website. You may not copy,
reproduce, transmit, distribute, or create derivative works of such content or information without official written authorization from Qizaa Enterprises or the applicable third party (if third party content is at issue). Posting: By posting, storing, or transmitting any content on the Website, you hereby grant Qizaa Enterprises a perpetual, worldwide, non-exclusive, royalty-free, assignable, right and license to use, copy, display, perform, create derivative works from, distribute, have distributed, transmit and assign such content in any form, in all media now known or hereinafter created, anywhere in the world. Qizaa does not have the ability to control the nature of the user-generated content offered through the Website. You are solely responsible for your interactions with other users of the Website and any content you post. Qizaa is not liable for any damage or harm resulting from any posts by or interactions between users. Qizaa reserves the right, but has no obligation, to monitor interactions between and among users of the Website and to remove any content Qizaa deems objectionable, in Qizaa 's sole discretion.
3. DISCLAIMER OF WARRANTIES
YOUR USE OF THIS WEBSITE AND/OR PRODUCTS ARE AT YOUR SOLE RISK. THE WEBSITE AND PRODUCTS ARE OFFERED ON AN "AS IS" AND "AS AVAILABLE" BASIS. QIZAA EXPRESSLY DISCLAIMS ALL WARRANTIES OF ANY KIND, WHETHER EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND NON-INFRINGEMENT WITH RESPECT TO THE PRODUCTS OR WEBSITE CONTENT, OR ANY RELIANCE UPON OR USE OF THE WEBSITE CONTENT OR PRODUCTS. ("PRODUCTS" INCLUDE TRIAL PRODUCTS.) WITHOUT LIMITING THE GENERALITY OF THE FOREGOING, QIZAA MAKES NO WARRANTY: THAT THE INFORMATION PROVIDED ON THIS WEBSITE IS ACCURATE, RELIABLE, COMPLETE, OR TIMELY. THAT THE LINKS TO THIRD-PARTY WEBSITES ARE TO INFORMATION THAT IS
ACCURATE, RELIABLE, COMPLETE, OR TIMELY. NO ADVICE OR INFORMATION, WHETHER ORAL OR WRITTEN, OBTAINED BY YOU FROM THIS WEBSITE WILL CREATE ANY WARRANTY NOT EXPRESSLY STATED HEREIN. AS TO THE RESULTS THAT MAY BE OBTAINED FROM THE USE OF THE PRODUCTS OR THAT DEFECTS IN PRODUCTS WILL BE
CORRECTED. REGARDING ANY PRODUCTS PURCHASED OR OBTAINED THROUGH THE WEBSITE. SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OF CERTAIN WARRANTIES, SO SOME OF THE ABOVE EXCLUSIONS MAY NOT APPLY TO YOU.
4. LIMITATION OF LIABILITY
QIZAA’S ENTIRE LIABILITY, AND YOUR EXCLUSIVE REMEDY, IN LAW, IN EQUITY, OR OTHWERWISE, WITH RESPECT TO THE WEBSITE CONTENT AND PRODUCTS AND/OR FOR ANY BREACH OF THIS AGREEMENT IS SOLELY LIMITED TO THE AMOUNT YOU PAID, LESS SHIPPING AND HANDLING, FOR PRODUCTS PURCHASED VIA THE WEBSITE.
QIZAA WILL NOT BE LIABLE FOR ANY DIRECT, INDIRECT, INCIDENTAL, SPECIAL OR CONSEQUENTIAL DAMAGES IN CONNECTION WITH THIS AGREEMENT OR THE PRODUCTS IN ANY MANNER, INCLUDING LIABILITIES RESULTING FROM (1) THE USE OR THE INABILITY TO USE THE WEBSITE CONTENT OR PRODUCTS; (2) THE COST OF PROCURING
SUBSTITUTE PRODUCTS OR CONTENT; (3) ANY PRODUCTS PURCHASED OR OBTAINED OR TRANSACTIONS ENTERED INTO THROUGH THE WEBSITE, OR
(4) ANY LOST PROFITS YOU ALLEGE.
SOME JURISDICTIONS DO NOT ALLOW THE LIMITATION OR EXCLUSION OF LIABILITY FOR INCIDENTAL OR CONSEQUENTIAL DAMAGES SO SOME OF THE ABOVE LIMITATIONS MAY NOT APPLY TO YOU.
You will release, indemnify, defend and hold harmless Qizaa, and any of its contractors, agents, employees, officers, directors, shareholders, affiliates and assigns from all liabilities, claims, damages, costs and expenses, including reasonable attorneys' fees and expenses, of third parties relating to or arising out of
(1) this Agreement or the breach of your warranties, representations and obligations under
(2) the Website content or your use of the Website content;
(3) the Products or your use of the Products (including Trial Products);
(4) any intellectual property
or other proprietary right of any person or entity;
(5) your violation of any provision of this
(6) any information or data you supplied to Qizaa. When Qizaa is threatened with suit or sued by a third party, Qizaa may seek written assurances from you concerning your promise to indemnify Qizaa; your failure to provide such assurances may be considered by Qizaa to be a material breach of this Agreement. Qizaa will have the right to participate in any defence by you of a third-party claim related to your use of any of the Website content or Products, with counsel of Qizaa’s choice at its
expense. Qizaa will reasonably cooperate in any defence by you of a third-party claim at your request and expense. You will have sole responsibility to defend Qizaa against any claim, but you must receive Qizaa’s prior written consent regarding any related settlement. The terms of this provision will survive any termination or cancellation of this Agreement or your use of the Website or Products.
7. AGREEMENT TO BE BOUND
By using this Website or ordering Products, you acknowledge that you have read and agree to be bound by this Agreement and all terms and conditions on this Website.
Force Majeure. Qizaa will not be deemed in default hereunder or held responsible for any termination, interruption or delay in the performance of its obligations hereunder due to earthquake, flood, fire, storm, natural disaster, war, terrorism, armed conflict, labour strike, lockout, boycott, or any exogenous shocks which may be outside Qizaa’s control. Termination of Operation. Qizaa may at any time, in its sole discretion and without advance notice to you, cease operation of the Website and distribution of the Products. Entire Agreement. This Agreement comprises the entire agreement between you and Qizaa Enterprises, and supersedes any prior agreements pertaining to the subject matter
contained herein. Effect of Waiver. The failure of Qizaa to exercise or enforce any right or provision of this Agreement will not constitute a waiver of such right or provision. If any provision of this Agreement is found by a court of competent jurisdiction to be invalid, the parties nevertheless agree that the court should endeavour to give effect to the parties' intentions as reflected in the provision, and the other provisions of this Agreement remain in full force
and effect. Governing Law; Jurisdiction. This Website originates from the State of Goa in India. This Agreement will be governed by the laws of the State of Goa without regard to its conflict oflaw principles to the contrary. Neither you nor Qizaa will commence or prosecute any suit, proceeding or claim to enforce the provisions of this Agreement, to recover damages for breach of or default of this Agreement, or otherwise arising under or by reason of this Agreement, other than in courts located in the Indian states of Goa or Maharashtra. By using this Website or ordering Products, you consent to the jurisdiction and venue of such courts in connection with any action, suit, proceeding or claim arising under or by reason of
this Agreement. You hereby waive any right to trial by jury arising out of this Agreement and any related documents. Statute of Limitation: You agree that regardless of any statute or law to the contrary, any claim or cause of action arising out of or related to use of the Website or Products or this Agreement must be filed within one (1) year after such claim or cause of action arose or be forever barred.
Waiver of Class Action Rights. BY ENTERING INTO THIS AGREEMENT, YOU HEREBY IRREVOCABLY WAIVE ANY RIGHT YOU MAY HAVE TO JOIN CLAIMS WITH THOSE OF OTHER IN THE FORM OF A CLASS ACTION OR SIMILAR PROCEDURAL DEVICE. ANY CLAIMS ARISING OUT OF, RELATING TO, OR CONNECTION WITH THIS AGREEMENT MUST BE ASSERTED INDIVIDUALLY.
Termination: Qizaa reserves the right to terminate your access to the Website if it reasonably believes, in its sole discretion, that you have breached any of the terms and conditions of this Agreement. Following termination, you will not be permitted to use the Website and Qizaa may, in its sole discretion and without advance notice to you, cancel any outstanding orders for Products. If your access to the Website is terminated, Qizaa reserves the right to exercise whatever means it deems necessary to prevent unauthorized access of the Website. This Agreement will survive indefinitely unless and until Qizaa chooses, in its sole discretion and without advance to you, to terminate it. Assignment. You may not assign your rights and obligations under this Agreement to anyone. Qizaa may assign its rights and obligations under this Agreement in its sole
discretion and without advance notice to you.
BY USING THIS WEBSITE OR ORDERING PRODUCTS FROM THIS WEBSITE YOU AGREE
TO BE BOUND BY ALL OF THE TERMS AND CONDITIONS OF THIS AGREEMENT.
Returns & Refund
A customer can cancel an order at any time before it has been shipped. We understand that plans can change quick and if for whatever reasons you have chosen to cancel your order you can do so easily from your account dashboard.
If your product has already been shipped, you can choose to return it as soon as it gets delivered. Certain products that may be made to order cannot be cancelled and you will be notified about such products before checkout.
Products can be returned due to various reasons which can range from damaged goods to simply not being happy with what your ordered. Whatever the reason for return may be, keep in mind that there is a specific time limit to return your order within. This limit can vary according to products and can range between 7 to 21 days. Certain products may fall into the ‘non-returnable’ segment which means they cannot be returned once shipped and delivered due to reasons such as hygiene. Some examples of products that may fall into this segment are dental kits and undergarments. In case of damaged goods:
If you suspect a problem during delivery or the packaging does not look in the right condition, please take photos and videos before you open the packaging and then after of the product inside in case it is damaged. Evidence may not be mandatory, but it helps create a stronger case and may speed up your replacement or refund process.
Other reasons for return-
If you are returning your product for any other reason, you are free to do so as long as you are within the time limit of returning your product and it’s eligible for a return.
In order to return a product, you can get in touch with our customer service team through the contact us page on the website and you will be guided through the entire process. We offer free returns for most items that are unused and undamaged, and pre-paid return shipping labels will be provided at no extra cost. In case pre-paid shipping labels are not available our team will customer tailor a return solution that works best for you.
Depending upon your reason for return, or if your package was lost is transit, you can either choose to have the item replaced or get a refund for it. In case of refunds, we will refund the full amount to you as soon as your refund request is approved. Items will be refunded to the original form of payment and it may take 7-10 business days for the amount to reflect in your bank account. Original shipping costs will not be refunded.
Interpretation and Definitions
The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.
Account means a unique account created for you to access our Service or parts of our Service.
Company (referred to as either "the Company", "We", "Us" or "Our" in this Agreement) refers to Qizaa Enterprises, Cookies are small files that are placed on your computer, mobile device or any other device by a website, containing the details of Your browsing history on that website among its many uses.
Country refers to: India
Device means any device that can access the Service such as a computer, a cell phone or a digital tablet. Personal Data is any information that relates to an identified or identifiable individual.
Service refers to the Website.
Service Provider means any natural or legal person who processes the data on behalf of the Company. It refers to third-party companies or individuals employed by the Company to facilitate the Service, to provide the Service on behalf of the Company, to perform services related to the Service or to assist the Company in analyzing how the Service is used.
Usage Data refers to data collected automatically, either generated by the use of the Service or from the Service infrastructure itself (for example, the duration of a page visit).
Website refers to Qizaa, accessible from www.qizaa.com
You means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.
Collecting and Using Your Personal Data
Types of Data Collected
While using Our Service, We may ask you to provide Us with certain personally identifiable information that can be used to contact or identify You. Personally identifiable information may include, but is not limited to:
First name and last name
Phone number Address, State, Province, ZIP/Postal code, City
Usage Data is collected automatically when using the Service.
Usage Data may include information such as Your Device's Internet Protocol address (e.g. IP address), browser type, browser version, the pages of our Service that you visit, the time and date of Your visit, the time spent on those pages, unique device identifiers and other diagnostic data.
When You access the Service by or through a mobile device, We may collect certain information automatically, including, but not limited to, the type of mobile device You use, Your mobile device unique ID, the IP address of Your mobile device, Your mobile operating system, the type of mobile Internet browser You use, unique device identifiers and other diagnostic data. We may also collect information that your browser sends whenever You visit our Service or when You access the Service by or through a mobile device.
Tracking Technologies and Cookies
Cookies or Browser
Certain features of our Service may use local stored objects (or Flash Cookies) to collect and store information about your preferences or your activity on our Service. Flash Cookies are not managed by the same browser settings as those used for Browser Cookies.
Certain sections of our Service and our emails may contain small electronic files known as web beacons (also referred to as clear gifs, pixel tags, and single-pixel gifs) that permit the Company, for example, to count users who have visited those pages or opened an email and for other related website statistics (for example, recording the popularity of a certain section and verifying system and server integrity).
Cookies can be "Persistent" or "Session" Cookies. Persistent Cookies remain on your personal computer or mobile device when You go offline, while Session Cookies are deleted as soon as You close Your web browser. Learn more about cookies: What Are Cookies?. We use both Session and Persistent Cookies for the purposes set out below:
Necessary / Essential Cookies
Session Cookies Administered by: Us Purpose: These Cookies are essential to provide you with services available through the Website and to enable You to use some of its features. They help to authenticate users and prevent fraudulent use of user accounts. Without these Cookies, the services that you have asked for cannot be provided, and We only use these Cookies to provide You with those services.
Cookies Policy / Notice Acceptance Cookies Type:
Use of Your Personal Data
The Company may use Personal Data for the following purposes:
To provide and maintain our Service, including to monitor the usage of our Service.
To manage your Account: to manage Your registration as a user of the Service. The Personal Data you provide can give You access to different functionalities of the Service that are available to You as a registered user.
For the performance of a contract: the development, compliance and undertaking of the purchase contract for the products, items or services you have purchased or of any other contract with us through the Service.
To contact You: To contact You by email, telephone calls, SMS, or other equivalent forms of electronic communication, such as a mobile application's push notifications regarding updates or informative communications related to the functionalities, products or contracted services, including the security updates, when necessary or reasonable for their implementation.
To provide You with news, special offers and general information about other goods, services and events which we offer that are similar to those that you have already purchased or enquired about unless You have opted not to receive such information.
To manage your requests: To attend and manage Your requests to Us.
For business transfers: We may use Your information to evaluate or conduct a merger, divestiture, restructuring, reorganization, dissolution, or other sale or transfer of some or all of Our assets, whether as a going concern or as part of bankruptcy, liquidation, or similar proceeding, in which Personal Data held by Us about our Service users is among the assets transferred.
For other purposes: We may use Your information for other purposes, such as data analysis, identifying usage trends, determining the effectiveness of our promotional campaigns and to evaluate and improve our Service, products, services, marketing and your experience. We may share Your personal information in the following situations:
With Service Providers: We may share Your personal information with Service Providers to monitor and analyze the use of our Service, to contact You.
For business transfers: We may share or transfer Your personal information in connection with, or during negotiations of, any merger, sale of Company assets, financing, or acquisition of all or a portion of Our business to another company.
With business partners: We may share your information with our business partners to offer you certain products, services or promotions.
With other users: when you share personal information or otherwise interact in the public areas with other users, such information may be viewed by all users and may be publicly distributed outside.
With Your consent: We may disclose your personal information for any other purpose with Your consent.
Retention of Your Personal Data
Transfer of Your Personal Data
Disclosure of Your Personal Data
Under certain circumstances, the Company may be required to disclose Your Personal Data if required to do so by law or in response to valid requests by public authorities (e.g. a court or a government agency).
Other legal requirements
The Company may disclose Your Personal Data in the good faith belief that such action is necessary to: Comply with a legal obligation
Protect and defend the rights or property of the Company
Prevent or investigate possible wrongdoing in connection with the Service
Protect the personal safety of Users of the Service or the public
Protect against legal liability
Security of Your Personal Data
The security of Your Personal Data is important to us, but remember that no method of transmission over the Internet, or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect Your Personal Data, We cannot guarantee its absolute security.
Our Service does not address anyone under the age of 13. We do not knowingly collect personally identifiable information from anyone under the age of 13. If you are a parent or guardian and you are aware that your child has provided us with Personal Data, please contact us. If we become aware that we have collected Personal Data from anyone under the age of 13 without verification of parental consent, we take steps to remove that information from our servers. If we need to rely on consent as a legal basis for processing your information and your country requires consent from a parent, we may require your parent's consent before we collect and use that information.
Links to Other Websites
Thank you for visiting and shopping at Qizaa. Please find the terms and conditions that constitute our Shipping Policy below.
SHIPPING DURING THE SPREAD OF COVID-19
Prioritizing high-priority items in our operations network.
As COVID-19 has spread, we've seen an increase in people shopping online. To serve our customers while also helping to ensure the safety of our associates, we’ve adjusted our logistics, transportation, supply chain, purchasing, and third-party seller processes to prioritize delivering items that are a higher priority for our customers (these are marked as "Essentials" as mandated by the Government of India). This will result in some of our delivery promises being longer than usual.
We request you to kindly cooperate with us and stand hand-in-hand with the Government's decision to contain the spread of Coronavirus in the country.
Due to the spread of COViD-19, we are still facing some delays in delivery for orders. In case there is a shipping delay, it could be due to the seller/route affected due to a local lockdown in the seller's region or being in a containment zone or delay from our shipping partner. Please be patient, your order is safe and will be delivered as soon as it is safe to do so.
To serve our customer’s most urgent needs while also ensuring the safety of our employees, we are temporarily prioritizing our available fulfilment and logistics capacity to serve products that are currently critical for our customers such as Household Staples, Health Care, Hygiene, Personal safety and other high priority products. This also means that we have to temporarily disable shipments for lower-priority products. Although we are accepting orders for all items, the lower-priority items will be shipped to you as soon as we are in a position to do so.
Please also note that we are facing a certain amount of delays due to individual state-level and city-level lockdowns imposed by the governing body in charge, due to which delivery timelines have been heavily impacted. These changes are in effect from 18th March 2020, and we will update when we resume normal operations. We will follow all Centre and State Government guidance on this. We continue to work with concerned government authorities to ensure on-ground support that will enable us to offer a more expanded selection to fulfil customer needs.
We recognize these are hard decisions that may impact some of our sellers’ business - we appreciate their understanding and continue to work for ways to enable small businesses to meet customer requirements during this time.
Qizaa and our network of partners are helping communities around the world and in India to deliver much-needed supplies directly to the doorsteps of people who need them. We will remain focused on providing this vital service to people in India, especially to those most vulnerable, like the elderly or those without access.
For any other assistance, reach out to us at email@example.com
STANDARD SHIPPING POLICY
We currently deliver across India to all metros and certain non-metro cities.
We have tied up with a reliable logistics partner that ensures reliable delivery of non-perishable items across cities. For perishable goods, we have a dedicated logistics team that will pick your products from the vendor and hand-deliver it to you (This service is currently available only in select cities for select products).
We try our very best to ensure that there are no delays in shipments, but sometimes it's beyond our control.
While most of our products are shipped through us, certain items are directly shipped via the vendor, in which case shipping times may vary.
For products shipped through us, it takes anywhere between 7-20 days to deliver once your order has been confirmed.
For vendor shipped products it can take anywhere between 7-15 days for domestic vendors and 15-45 days for international vendors.
All these are approximate shipping times and can vary depending upon external factors such as changing Covid-19 regulations.
We ship on all days (Monday to Saturday) except Sundays and public holidays.
If you feel that the packaging of the product is tampered or damaged at the time of delivery, please refuse to accept delivery of the product and contact us immediately at firstname.lastname@example.org , mentioning your order reference number and a picture of the tampered package. We shall ensure a replacement delivery is made to you at the earliest.
In case your shipment is delayed:
In case there is a delay, please send us an email at email@example.com with your order number.
In the unfortunate scenario that your shipment has been misplaced or lost en route, we can either resend the order to you (if the same products are still in stock), or issue a credit note to you, or reimburse the amount completely to you. In such a case, we would request you to confirm in writing to us that you have not received the product. However, our decision in this regards shall be final and binding to you and that you shall not be entitled to raise any claims in that regards.
SHIPMENT PROCESSING TIME
All orders are processed within 2-3 business days. Packages are allotted and ready for shipment as soon as they are processed. Orders are not shipped or delivered on Sundays or holidays.
If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in the shipment of your order, we will contact you via email or telephone.
Customs, Duties and Taxes
Qizaa is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).
Qizaa is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim. Please save all packaging materials and damaged goods before filing a claim.
INTERNATIONAL SHIPPING POLICY
We are currently not accepting international orders through our website. However, this feature is set to be launched soon seeing the increasing requests. In the meantime, if you do have a request for an international shipment, please do send us an email at firstname.lastname@example.org and if it’s a country within reach we’d be glad to ship a custom order for you.